Frequently Asked Questions
Pet Food India ensures that all the items have sufficient supply in our warehouse. In case any item is out of stock, you will be notified during checkout and on the product homepage itself. If during the process in any case we are unable to ship any item that you ordered, you will be notified immediately and your payment will be refunded instantaneously.
Product information is available in the product page of our website. You may refer to each category of product based on your requirement and can avail all relevant detail for selecting and shortling your product for check out.
You can go to the profile page under the home in mobile application/website and edit your login email Id and Password.
You can go to profile page and alter your log in email Id and Password as and when you want
Pet Food India supports the option to reset your password by generating OTP via mobile number registered in the profile. There are simple steps which are mentioned in the application login page following which you can restore or change the credentials.
Packaging and Shipping
Pet Food India delivers all the orders at your doorstep anywhere in the country without any extra delivery Charges. However, in the event of any change in the company’s policy time to time on the shipping charges based on the order size, distance etc, will duly be reflected in the Pet Food India web page and application at the time of purchase
We have partnered with one of the most trusted courier services to ensure timely out of Bengaluru delivery and highly trained delivery executives for same day delivery. However, if due to any unavoidable circumstances the order gets delayed, our customer care representative will duly update you prior hand.
Once you placed the order you will get order confirmation mail with all the details and we will process the order with in 24 hours and we will share tracking details via mail/whatsapp. from there u can track your order.
After checking out during the payment process, you will receive a message directly in your account and your registered mobile and email regarding your order confirmation.
Our delivery executive will try to reach you and attempt to deliver the product twice in a day.
Our delivery executive will contact you on your mobile and may drop the order at main gate security or in any other residence in the same society as per your instruction before it is being returned to the warehouse. Orders returned in the event of no contact with the customer, the order returned to the warehouse will be cancelled.
No, To ensure safer transactions given the present circumstances and for smooth customer return and refund, we have all the type of Online Payment options like Razorpay, UPI, Netbanking and Debit/Credit card,google pay, paytm, phonepe.
In Pet Food India, the payment gateways are extremely safe and secured to ensure end to end encryption via our payment gateway partner/s.