1. Refund Policy

Thank you for shopping at Pet Food India. We want you to have a satisfying shopping experience with us. Please read our Refund and Return Policy carefully to understand your options.

2. Order Cancellation and Refunds

If you decide to cancel your order, you can request a refund within 2 hours of placing the order. We understand that circumstances may change, and we want to accommodate your needs as best as possible.

3. How to Request a Refund

To request a refund for an order cancellation:

Contact our Customer Support team at info@petfoodindia.co.in within 6 hours of placing the order.

Provide your order number and a clear request for cancellation and refund.

Our team will review your request and process the refund if it meets the 2-hour window criteria.

4. Refund Process

If your request for order cancellation and refund is approved within 6 hours, we will initiate the refund process. Refunds will be processed using the same payment method used for the original purchase. It may take a few business days for the refunded amount to reflect in your account.

5. No Refund After 2 Hours

Please note that we do not offer refunds for order cancellations after the 2-hour window has passed. This policy is in place to ensure efficient order processing and minimize disruptions in our supply chain.

6. Return Policy

Food products or edible items are not returnable. We don’t process any food products which are left with less than 60 days of expiry or Best Before Use (BB) date.

Non edible items can be refunded or exchanged if the request is raised within 24 hrs of delivery of the item. Processing charges are applicable in these circumstances.

7. Contact Us

If you have any questions, concerns, or need assistance regarding refunds or cancellations, please contact our Customer Support team at info@petfoodindia.co.in.

8. Changes to Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.