1. Order Processing and Shipping

At Pet Food India, we are committed to providing a seamless shopping experience for our customers. Please read our Shipping Policy carefully to understand how we process orders and ensure timely delivery of products.

2. Order Processing Time

Once an order is placed, we will begin processing it within 24hrs. Please note that our business days are from Monday to Saturday, excluding public holidays.

3. Estimated Delivery Time

After your order has been processed and shipped, you can expect to receive your products within 7 working days in normal circumstances. The estimated delivery time may vary based on the various unusual circumstances, destination, shipping carrier etc.

4. Free Shipping Nationwide

We offer free shipping for all orders delivered within India. Whether you’re in a metropolitan city or a remote area, we aim to provide our products to pet lovers across the country without any additional shipping charges. We are associated with renowned courier services of the country.

5. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

6. Delivery Address

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or delivery issues arising from incorrect or incomplete address information.

7. Delivery Attempts

Our shipping partners will make multiple attempts to deliver your order. If they are unable to deliver after several attempts, the package may be returned to us. In such cases, we will contact you to arrange for re-delivery, and additional shipping fees may apply.

8. Contact Us

If you have any questions, concerns, or need assistance regarding shipping, tracking, or delivery, please contact our Customer Support team at info@petfoodindia.co.in.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.